Returns & Exchanges

At EL&N, we strive for perfection in every order; however, due to the perishable nature of our food and beverage products, we can only offer returns or replacements for items that arrive damaged or incorrect. Please contact our guest services team within 24 hours of receipt to initiate a claim.

1

Contact Support

Email our customer care team with your order number and a brief explanation of the issue regarding your EL&N purchase.

2

Provide Evidence

Attach clear photographs of the damaged packaging or incorrect food items to help our team validate your request quickly.

3

Assessment

Our team will review your claim within 48 hours to determine eligibility for a refund, store credit, or a complimentary replacement.

4

Resolution

Once approved, your refund will be processed back to your original payment method or a new delivery will be dispatched at no extra cost.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing